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Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel 'sticky' or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Mail in your device to the Apple Repair Center.
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To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.
What you need to install Windows 10 on Mac
- MacBook introduced in 2015 or later
- MacBook Air introduced in 2012 or later
- MacBook Pro introduced in 2012 or later
- Mac mini introduced in 2012 or later
- iMac introduced in 2012 or later1
- iMac Pro (all models)
- Mac Pro introduced in 2013 or later
The latest macOS updates, which can include updates to Boot Camp Assistant. You will use Boot Camp Assistant to install Windows 10.
64GB or more free storage space on your Mac startup disk:
- Your Mac can have as little as 64GB of free storage space, but at least 128GB of free storage space provides the best experience. Automatic Windows updates require that much space or more.
- If you have an iMac Pro or Mac Pro with 128GB of memory (RAM) or more, your startup disk needs at least as much free storage space as your Mac has memory.2
An external USB flash drive with a storage capacity of 16GB or more, unless you're using a Mac that doesn't need a flash drive to install Windows.
A 64-bit version of Windows 10 Home or Windows 10 Pro on a disk image (ISO) or other installation media. If installing Windows on your Mac for the first time, this must be a full version of Windows, not an upgrade.
- If your copy of Windows came on a USB flash drive, or you have a Windows product key and no installation disc, download a Windows 10 disk image from Microsoft.
- If your copy of Windows came on a DVD, you might need to create a disk image of that DVD.
How to install Windows 10 on Mac
To install Windows, use Boot Camp Assistant, which is included with your Mac.
1. Use Boot Camp Assistant to create a Windows partition
Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder. Then follow the onscreen instructions.
- If you're asked to insert a USB drive, plug your USB flash drive into your Mac. Boot Camp Assistant will use it to create a bootable USB drive for Windows installation.
- When Boot Camp Assistant asks you to set the size of the Windows partition, remember the minimum storage-space requirements in the previous section. Set a partition size that meets your needs, because you can't change its size later.
2. Format the Windows (BOOTCAMP) partition
When Boot Camp Assistant finishes, your Mac restarts to the Windows installer. If the installer asks where to install Windows, select the BOOTCAMP partition and click Format. In most cases, the installer selects and formats the BOOTCAMP partition automatically.
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3. Install Windows
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Unplug any external devices that aren't necessary during installation. Then click Next and follow the onscreen instructions to begin installing Windows.
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4. Use the Boot Camp installer in Windows
After Windows installation completes, your Mac starts up in Windows and opens a ”Welcome to the Boot Camp installer” window. Follow the onscreen instructions to install Boot Camp and Windows support software (drivers). You will be asked to restart when done.
- If the Boot Camp installer never opens, open the Boot Camp installer manually and use it to complete Boot Camp installation.
- If you have an external display connected to a Thunderbolt 3 port on your Mac, the display will be blank (black, gray, or blue) for up to 2 minutes during installation.
How to switch between Windows and macOS
Restart, then press and hold the Option (or Alt) ⌥ key during startup to switch between Windows and macOS.
Learn more
If you have one of these Mac models using OS X El Capitan 10.11 or later, you don't need a USB flash drive to install Windows:
- MacBook introduced in 2015 or later
- MacBook Air introduced in 2017 or later3
- MacBook Pro introduced in 2015 or later3
- iMac introduced in 2015 or later
- iMac Pro (all models)
- Mac Pro introduced in late 2013
To remove Windows from your Mac, use Boot Camp Assistant, not any other utility.
For more information about using Windows on your Mac, open Boot Camp Assistant and click the Open Boot Camp Help button.
1. If you're using an iMac (Retina 5K, 27-inch, Late 2014) or iMac (27-inch, Late 2013) or iMac (27-inch, Late 2012) with a 3TB hard drive and macOS Mojave or later, learn about an alert you might see during installation.
2. For example, if your Mac has 128GB of memory, its startup disk must have at least 128GB of storage space available for Windows. To see how much memory your Mac has, choose Apple menu > About This Mac. To see how much storage space is available, click the Storage tab in the same window.
3. These Mac models were offered with 128GB hard drives as an option. Apple recommends 256GB or larger hard drives so that you can create a Boot Camp partition of at least 128GB.