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If you're having trouble launching Microsoft Store, here are some things to try:
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Check for connection problems and make sure that you're signed in with a Microsoft account.
Make sure Windows has the latest update: Select Start , then select Settings > Update & Security > Windows Update > Check for Updates.
Check your time and location settings: Select Start , then select Settings > Time & Language. Select Date & time to verify your time settings and select Region to check your location. These settings need to show your current location and time zone.
Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.
Still can't open Microsoft Store? Send us feedback. Select Start, then select Feedback Hub, and then do one of the following on the Home page to provide your feedback:
Select Report a problem and then follow the directions.
Type your problem or suggestion in the Search feedback box at the top, select the search icon, select the Add new feedback button, and then follow the directions. You can also review or upvote existing feedback similar to yours.
Available On App Store
Having problems with an app you got from Microsoft Store?
Check for Windows Updates
If you're moving from a Windows 7 or Windows 8.1 PC to a new Windows 10 device, you'll find that the best way to get apps and games is through Microsoft Store. Microsoft Store is familiar on any device—you can search for free and paid apps like Adobe Reader, view their popularity and ratings, and download them to your device.
When you install an app from Microsoft Store, it will follow you to any device. Apps will also get updated automatically, so you always have the latest features. Here's how to download apps and games so you can get up and running right away.
Go to the Start button, and then from the apps list select Microsoft Store.
Visit the Apps or Games tab in Microsoft Store.
To see more of any category, select Show all at the end of the row.
Select the app or game you'd like to download, and then select Get.
Free Games On App Store
Sign in with your Microsoft account to finish downloading your app or game. No Microsoft account? Sign up for a free Microsoft account.
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